Black and white geometric pattern of diagonal parallelograms forming a repeating zigzag design.

1. INTRODUCTION

Welcome to the Elevare Software Group website. 

Elevare Software Group (“Elevare”, “we”, “us”, “our”), is the owner and operator of www.elevaresoftware.com (the “website”) and is committed to protecting and respecting your privacy.

This Privacy Policy explains: 

  • why and how we may use the personal information that we have obtained from interactions you (or others) may have with us as a business, including when you visit and use our website currently located at www.elevaresoftware.com or when you contact us; 
  • with whom we share your personal information; and 
  • the rights you have in connection with the information we use. 

For the purpose of the UK GDPR Elevare Software Limited, with registered address 100 Wood Street, London, United Kingdom, EC2V 7AN, is the data controller of your personal information. 

This means Elevare decides why and how your personal information is processed. 

Please see the section at the end of this Privacy Policy for our contact and legal information.

This Privacy Policy may change from time to time so please check it occasionally to ensure you are happy with any changes. 

For more information on changes to our Privacy Policy, please see paragraph 10 (Changes to this Privacy Policy).

This Privacy Policy was last updated on the date set out at the end of this Privacy Policy. 

2. PERSONAL INFORMATION WE COLLECT ABOUT YOU

We collect personal information from you in the following ways:

Personal information you give to us:‍

This is personal information you provide to us when you email enquiries@elevaresoftware.com, engage or communicate with us more generally or interact with our LinkedIn page.

Personal information we collect about you: 

We may automatically collect information about your use of the website, such as the number and duration of visits to the website and details of which pages have been visited. We will anonymise this information so it is not attributable to you (Anonymised Information). 

We also automatically collect technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet Protocol (IP) address used to connect your computer or device to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform as well as analytics cookies, tracking pixels and beacon identification information (Technical Information). 

We use any collected Technical Information and Anonymised Information to analyse how the website is functioning and how it is used by users, for insight purposes and to help us maintain and improve the website on an ongoing basis.

3. HOW AND WHY WE USE YOUR PERSONAL INFORMATION

In relation to your personal information we process as a controller; data protection law requires us to have a valid reason to process it for each of the different purposes for which we use that information. The law refers to each reason as a ‘lawful basis’. 

The purposes for which we use your personal information and the lawful basis on which we rely to process it is as follows:

Where you have provided CONSENT

We may use and process your personal information where you have consented for us to do so, including: 

  • to contact you via email with marketing information relating to our services (where we are required to rely on your consent);
  • to contact you with marketing information by phone (if you are not registered with the Telephone Preference Service); and
  • personal information collected from non-strictly necessary cookies used on our website. 

You may withdraw your consent for us to use your information in any of these ways at any time. Please see paragraph 9 (Your Rights) for further details.

Where necessary to comply with our LEGAL OBLIGATIONS

We will use your personal information to comply with our legal obligations: 

  • to keep a record relating to the exercise of any of your rights relating to our processing of your personal information;
  • to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists to be able to comply with your request); 
  • to anonymise or delete your personal information when it is no longer required for the purposes described in this Privacy Policy; 
  • to comply with court orders or other notices where failure to do so would result in us breaking the law; and
  • to handle and resolve any complaints we receive relating to our processing of your personal information as described in this Privacy Policy.

Where there is a LEGITIMATE INTEREST

We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or of a third party, for the following purposes:

Processing necessary for us to promote our business and measure the reach and effectiveness of our campaigns

  • to contact you with marketing information by email (where the law allows us to do so without your consent), post or by phone (if you registered with the Telephone Preference Service);
  • for analysis and insight conducted to inform our marketing and business strategies, and to enhance your user experience; to identify and record when you have received, opened or engaged with the website or our electronic communications;

Processing necessary for us to respond to changing market conditions and the needs of our users

  • to analyse, evaluate and improve the website so your visit and use of our website is more useful and enjoyable (we will generally use data amalgamated from many people, so it does not identify you personally); 

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

  • to administer the website and for internal operations, including troubleshooting, testing and statistical purposes;
  • for the prevention of fraud and other criminal activities;
  • for network and information security to take steps to protect your information against loss or damage, theft or unauthorised access; 
  • for the purposes of corporate restructure or reorganisation or sale of our business or assets;
  • to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings;
  • to inform you of updates to our terms and conditions and policies; and
  • for other general administration including to communicate with you, manage any reports you make, respond to your queries, complaints, or claims, and to send service messages to you.

4. DISCLOSURE OF YOUR PERSONAL INFORMATION BY US

We may disclose your information to our third-party service providers, agents and subcontractors (Suppliers) for the purposes set out above. 

Our Suppliers can be categorised as follows:

Recipient / relationship to us

Industry sector (& sub-sector)

Advertising, PR, digital and creative agencies  

Media (Advertising & PR)

Cloud software system providers, including database, email and document management providers

IT (Cloud Services)

Facilities and technology service providers including scanning and data destruction providers

IT (Data Management)

Insurers and insurance brokers

Insurance (Underwriting & Broking)

Legal, security and other professional advisers and consultants

Professional Services (Legal & Accounting)

Market and customer research providers

Media (Market Research)

Website and data analytics platform providers

IT (Data Analytics)

Website and app developers

IT (Software Development)

Website hosting services providers

IT (Hosting)

When sending your information to third parties, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it, other than in accordance with our specific instructions. 

When we share your personal information with any third parties that are controllers of that information, they may disclose or transfer it to other organisations in accordance with their data protection policies. This does not affect any of your data subject rights as detailed below. Where you ask us to rectify, erase or restrict the processing of your information, we take reasonable steps to pass this request on to any such third parties with whom we have shared your personal information.

We may disclose your personal information to other third parties as follows:

  • any third-party who is restructuring, selling or acquiring some or all of our business or assets or otherwise in the event of a merger, re-organisation or similar event; and
  • if we are under a duty to or decide to disclose or share your information to comply with any legal or regulatory obligation or request, including by the police, tribunals, regulators, the government or related agencies. 

5. INTERNATIONAL TRANSFERS

All information you provide to us may be transferred to countries outside the UK.

If we transfer your information outside of the UK in this way, we will take steps to ensure appropriate security measures are taken with the aim of ensuring your privacy rights continue to be protected as outlined in this Privacy Policy. These steps include:

  • ensuring the non-UK countries to which transfers are made have been deemed adequately protective of your personal information for the purposes of data protection law by the relevant bodies;
  • imposing contractual obligations on the recipient of your personal information using provisions formally issued by relevant bodies for this purpose. We use these provisions to ensure your information is protected when transferred your personal information to our Suppliers outside the UK; or 
  • ensuring the recipients are subscribed to ‘international frameworks’, such as the US Data Privacy Framework. 

Please contact us using the details at the end of this Privacy Policy for more information about the protections we put in place and to obtain a copy of the relevant documents.

6. THE PERIOD FOR WHICH WE KEEP YOUR PERSONAL INFORMATION

If we collect your personal information, the length of time for which we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.

We may need your personal information to establish, bring or defend legal claims.  For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under paragraph 3 (How and why we use your personal information) above. The only exceptions to this are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see paragraph 9 (Your Rights) below); or
  • you exercise your right to require us to retain your personal information for a period longer than our stated retention period (see paragraph 9 (Your Rights) below).

7. COOKIES

Cookies are small pieces of information sent to your computer or device and stored on its hard drive to allow the website to recognise you when you visit it. Our website uses cookies to obtain an overall view of visitor habits and visitor traffic to the website. We will also collect information regarding your device type, your session on our website and the pages and features of the website you have interacted with. Please visit our Cookies Policy for further information.  

8. AUTOMATED DECISION MAKING

We do not envisage any decisions that have a legal or significant effect on you will be taken about you using purely automated means, however we will update this Privacy Policy and inform you if this position changes.

9. YOUR RIGHTS

You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 1 calendar month from either:

  • the date we have confirmed your identity; or
  • where we do not need to do this because we already have this information, from the date we received your request. 

You have the following rights, some of which may only apply in certain circumstances:

Your Rights Further Information
To have your information corrected if it is inaccurate and to have incomplete personal information completed If you change your name or address/email address, or you discover any of the other information we hold is inaccurate or out of date, please let us know by contacting us using any of the details described at the end of this Privacy Policy.
To object to processing of your personal information Where we rely on our legitimate interests as the lawful basis for processing your personal information for particular purposes, you may object to us using your personal information for these purposes by emailing us using the email address at the end of this Privacy Policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.
To withdraw your consent to processing your personal information Where we rely on your consent as the lawful basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this Privacy Policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
To restrict processing of your personal information

You may ask us to restrict the processing of your personal information in the following situations:

  • where you believe it is unlawful for us to do so; or
  • you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.

In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
To have your personal information erased In certain circumstances, you may ask for your personal information to be removed from our systems by emailing us at the email address at the end of this Privacy Policy. Unless there is a reason the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
To request access to your personal information and how we process it You have the right to ask for a copy of the information we hold about you by emailing us at the email address at the end of this Privacy Policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
To electronically move, copy or destroy your personal information in a standard, machine-readable form

Where we rely on your consent as the lawful basis for processing your personal information or need to process it in connection with a contract in place directly with you, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine-readable form, such as a CSV file.

You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Rights relating to automated decision making, including profiling You may also contest a decision made about you based purely on automated processing by contacting us using the information at the end of this Privacy Policy.
To complain to a data protection regulator You have the right to complain to a data protection regulator, which in the UK is the Information Commissioner’s Office (ICO), if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details.

‍

10. CHANGES TO THIS PRIVACY POLICY

We may review this Privacy Policy from time to time and any changes will be notified to you by posting an updated version on the website. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the website, whichever is the earlier. 

We recommend you regularly check for changes and review this Privacy Policy whenever you visit or use the website. If you do not agree with any aspect of the updated Privacy Policy, you must immediately notify us and cease using our services.

11. CONTACT US 

Please direct any queries about this Privacy Policy or about the way we process your personal information to the following email address: enquiries@elevaresoftware.com.

‍

LAST UPDATED: 18/06/2026